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Related guidance
General guidance
• Your inquiry will be reviewed by a representative and usually responded to within 2-3 business days (maximum 7 days).
• We cannot edit your inquiry.
• If you are a non-member, you will receive a confirmation number upon completion of your inquiry. You can then check the receipt number and the email address you entered to view your inquiry.
• For non-member inquiries, we are unable to check the progress of inquiries via phone or a separate inquiry window for privacy reasons, so please check the top inquiry menu.
• Posts that do not comply with the purpose of operation, such as advertisements or slanderous posts, may be deleted by administrators.
• Your inquiry will be reviewed by a representative and usually responded to within 2-3 business days (maximum 7 days).
• We cannot edit your inquiry.
• If you are a non-member, you will receive a confirmation number upon completion of your inquiry. You can then check the receipt number and the email address you entered to view your inquiry.
• For non-member inquiries, we are unable to check the progress of inquiries via phone or a separate inquiry window for privacy reasons, so please check the top inquiry menu.
• Posts that do not comply with the purpose of operation, such as advertisements or slanderous posts, may be deleted by administrators.
Log in and contact us
If you log in to your member account and make an inquiry,
you can view and confirm your inquiry on the
and check your inquiry history.
Contact us as a non-member
Non-member inquiries will be issued a
tracking code for the individual inquiry.